About the Role

This is the single technical thread from first discovery call through to a customer operating in production. Sitting inside the Commercial Organization, you work closely with Sales, Customer Success, Product, and Engineering to bridge pre-sales solutioning and post-signature delivery, owning the design you scope all the way to go-live.

What You'll Do

• Run technical and process discovery with cross-functional customer stakeholders across supply chain, quality, logistics, and IT to uncover current-state workflows, data sources, systems, and constraints.

• Deliver tailored product demonstrations mapped to each customer's real lanes, products, and release processes rather than a generic script, and handle technical objections on the spot.

• Own the initial solution design and solution map, defining which modules apply, what data is required, which integrations are in scope, and what is phased or excluded.

• Translate solution designs into scoped, sequenced statements of work and implementation plans, sizing effort honestly and surfacing long-lead items before they become commitments.

• Partner with Sales and commercial leadership on proposals and order forms, ensuring every commitment is technically deliverable and flagging anything that is not.

• Carry your design into delivery by leading solution workshops and guiding configuration of lane qualification, command center, and automated product release modules through to go-live.

• Coordinate with Product, Data, and Engineering to sequence deliverables, manage technical handoffs, and feed real customer patterns back into the roadmap.

• Build reusable assets including reference solution designs, discovery question banks, scoping templates, and integration patterns to accelerate future deals.

What We're Looking For

• 5 or more years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.

• Proven ability to run technical discovery with cross-functional stakeholders and translate requirements into end-to-end solution designs.

• Demonstrated ownership of solution designs from pre-sales through implementation and go-live.

• Experience scoping and sequencing implementation plans, sizing effort, and identifying dependencies and long-lead items.

• Proficiency delivering customer-tailored demos and handling technical objections in live sales situations.

• Domain experience in supply chain, cold chain, logistics, or quality management systems and workflows.

• Hands-on experience configuring or implementing enterprise software modules such as product release management, qualification systems, or control tower platforms.

• Comfort coordinating technical handoffs across Product, Engineering, and Delivery teams.

• Proficiency with design and documentation tools such as Figma or FigJam, and project tracking systems such as Linear or Jira.

• Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a strong plus.

• Experience in regulated industries such as pharma, food, or healthcare with compliance and traceability requirements is a plus.

Compensation & Benefits

Base salary: $140,000 to $180,000 USD annually. Visa sponsorship is not available for this role.

Location

On-site in Chicago, Illinois, USA.