Keys Results (KPI’s)

Result Measurement (Metric)

Delivery of timely and cost effective IT solution that meets business requirements

Variance of schedule (planned versus actual) within 5%

Meet or exceed stated business objectives in terms of system requirements, module timeline and scope of work

Variance of schedule (planned versus actual) within 5%

Manage Service Level Agreement (SLA) and Application Maintenance Service (AMS) of outsourced vendors

All reported incidents are closed and all assigned enhancements are completed as specified in the SLA

Manage and control project budget

Variance of schedule (planned versus actual) within 5%