About us

FinOps Holdings is a group of finance and accounting firms serving US businesses. Our teams work across the US, India and Latin America, and clients trust us with their financial systems and data. We're hiring a hands-on Senior Systems Administrator to support our US finance and accounting firms, working remotely from India during US Eastern hours. About 80% of the role is IT operations and end-user support, and 20% is security.

About the role

You'll join our internal IT team as a senior, hands-on member. You'll solve end-user problems directly, look after our core systems every day, and help keep the firms secure and audit-ready. As the group grows, there's room to step into a lead role.

What you'll do

• IT operations and end-user support (about 80%)
• Fix end-user issues hands-on across laptops, accounts, email, collaboration tools and business applications.
• Work the service desk with the IT team during US business hours: triage, troubleshoot, escalate and close tickets within SLA.
• Administer Google Workspace and Microsoft 365, including users, groups, MFA and access policies.
• Manage devices with MDM/RMM tools: setup, patching, software deployment and the policy for personal devices.
• Run onboarding and offboarding. New hires are productive on day one, and leavers lose access within minutes.
• Be the central point for client invitations to accounting, bill pay, ERP and payroll platforms. Share access through a password manager, giving each person only the access they need.
• Write and maintain runbooks and documentation, and automate repetitive tasks.
• Security and compliance (about 20%)
• Monitor and triage alerts from our SIEM and endpoint protection tools, and help respond to phishing and account compromise.
• Keep a record of who has access to client portals and why, and help run monthly and quarterly access reviews.
• Make sure every device meets our security baseline: encryption, OS updates and endpoint protection.
• Support SOC 2 Type II audits with evidence and fixes.
• Help roll out our AI usage policy and test backup restores.

What you bring

Must have

• 10+ years in systems administration and IT support, including hands-on end-user support.
• Experience supporting US-based users from India, ideally at a professional services, financial services or accounting firm.
• Hands-on administration of Google Workspace and Microsoft 365 / Entra ID.
• Hands-on with MDM/RMM and endpoint protection tools in an environment of 150+ devices.
• Working knowledge of security basics: MFA, phishing, email authentication (SPF, DKIM, DMARC) and responding to alerts.
• Scripting in PowerShell, Python or Google Apps Script to automate routine work.
• Strong written and spoken English, and a calm, service-minded approach with end users.

Nice to have

• Has supported a SOC 2 Type II audit.
• Experience with a SIEM such as Microsoft Sentinel or Splunk.
• Automated onboarding and offboarding through SSO/SCIM, plus workflow tools such as Zapier, Make, n8n or Power Automate.
• Experience managing access to client accounting, bill pay, ERP and payroll platforms.
• Experience with cloud access security (SSE/CASB) or data loss prevention (DLP) tools.
• Knowledge of US privacy and security rules for financial data, such as the GLBA Safeguards Rule.
• Certifications such as Microsoft MD-102 or MS-102, Google Workspace Administrator, CompTIA Security+ or SC-200.

How you'll work

• Fully remote, anywhere in India.
• US Eastern working hours.
• On call for critical incidents on a shared rotation with the IT team.
• We provide a company laptop. You'll need a quiet workspace, reliable home internet with a backup connection, and power backup.