🚀 Senior Vice President, Disability & Leave (Remote - Anywhere in the U.S.) 🇺🇸

🌟 Lead Strategy. Drive Growth. Shape the Future.

Broadspire is seeking a visionary Senior Vice President, Disability & Leave to lead the strategic direction, growth, and operational excellence of our Disability & Leave business. This executive role will shape business strategy, drive innovation, and strengthen our position as an industry leader.

What You'll Do

✅ Develop and execute growth strategies that drive profitability and market leadership ✅ Lead Disability & Leave operations, quality, compliance, analytics, and client experience ✅ Partner with executive leaders to deliver innovative, scalable solutions ✅ Strengthen client relationships and deliver exceptional outcomes ✅ Identify market trends, regulatory changes, and new business opportunities ✅ Serve as an industry thought leader with clients, brokers, consultants, and industry partners

What We're Looking For

🔹 Executive leadership experience within Disability & Leave services 🔹 Proven success driving business growth, operational excellence, and financial performance 🔹 Strong expertise in claims operations, compliance, and client management 🔹 Ability to lead large, high-performing teams through transformation and growth 🔹 Exceptional leadership, communication, and stakeholder management skills

Responsibilities

• Business Strategy & Financial Leadership

  • Establish and execute the long-term strategic vision and business plan for the Disability & Leave organization, aligning growth, profitability, client, operational, technology, and talent strategies with overall enterprise objectives.
  • Own the financial performance of the Disability & Leave business, including revenue, profitability, operating expenses, margins, productivity, and achievement of annual and long-term financial objectives.
  • Partner with Finance and executive leadership to develop annual budgets, financial forecasts, business plans, investment priorities, and performance targets.
  • Develop and execute strategies to drive profitable revenue growth, improve operating leverage, optimize cost-to-serve, and increase the scalability of the business.
  • Establish business performance metrics and dashboards that provide clear visibility into financial, operational, quality, service, client, and growth performance.
  • Monitor business performance against established objectives and take timely corrective action when results do not meet expectations.
  • Evaluate investment opportunities and develop business cases for technology, talent, infrastructure, products, and other strategic initiatives.
  • Establish priorities for resource allocation, balancing near-term financial performance with investments required to support long-term growth and competitive differentiation.
  • Partner with executive leadership to assess market opportunities, strategic partnerships, acquisitions, and other opportunities to expand Disability & Leave capabilities and market presence.
  • Ensure the Disability & Leave business remains operationally and financially scalable as client requirements, claim volumes, regulatory requirements, and market dynamics evolve.

• Product, Service & Market Strategy

  • Define and continuously evolve Broadspire’s Disability & Leave product and service strategy based on client needs, market trends, regulatory developments, competitive dynamics, and emerging opportunities.
  • Establish a roadmap for differentiated Disability & Leave solutions that enhance client value, claimant experience, operational performance, and competitive positioning.
  • Evaluate opportunities to expand products, services, delivery models, and capabilities across existing and new markets.
  • Partner with Sales, Client Services, Product, Technology, Operations, and executive leadership to translate market and client needs into scalable solutions.
  • Monitor competitive offerings, industry developments, emerging technologies, and changing employer and claimant expectations to identify opportunities for innovation and differentiation.
  • Develop strategies to strengthen Broadspire’s market position and establish sustainable competitive advantages within the Disability & Leave marketplace.
  • Serve as a senior thought leader on emerging trends affecting Disability & Leave, including changes in leave legislation, integrated absence and disability management, digital claimant experience, automation, artificial intelligence, analytics, and evolving employer expectations.
  • Represent the organization in industry forums, conferences, professional associations, and other external settings to strengthen market presence and establish thought leadership.

• Claims & Operational Excellence

  • Establish and oversee Disability & Leave claim handling standards, ensuring consistent application of best practices across all operations.
  • Establish Broadspire’s claims management philosophy and standards, balancing claimant experience, regulatory requirements, quality, consistency, appropriate claim outcomes, and financial performance.
  • Lead the ongoing evaluation, enhancement, and governance of quality assurance programs, audit methodologies, and performance measurement processes.
  • Partner with operational leadership to identify trends, root causes, and opportunities for improvement, implementing corrective actions that drive measurable improvements in quality, productivity, service, and financial performance.
  • Monitor individual, team, and organizational performance metrics to ensure achievement of quality, productivity, service, client, and financial objectives.
  • Establish appropriate governance and escalation processes for complex, high-risk, or high-impact claims and operational issues.
  • Partner with clinical and operational leaders, where applicable, to ensure appropriate integration of clinical expertise, evidence-based practices, and professional standards into claims management.
  • Oversee workforce planning and staffing strategies, aligning claim inventories, caseloads, skill requirements, and organizational resources with budgetary, operational, service, and quality expectations.
  • Establish and maintain operating models that support scalability, consistency, flexibility, and efficient allocation of resources across the Disability & Leave organization.
  • Drive continuous improvement and operational transformation initiatives designed to improve claim outcomes, productivity, quality, service, and cost effectiveness.
  • Ensure operational processes and capabilities are designed to support client retention, new business growth, successful implementations, and evolving market requirements.
  • Champion a culture of accountability, continuous learning, innovation, and operational excellence throughout the Disability & Leave organization.

• Claims Quality & Customer Outcomes

  • Develop and maintain industry-leading standards for claim quality, accuracy, timeliness, consistency, and customer experience.
  • Develop tools, reporting, and analytics that improve claim quality, decision-making, audit performance, and identification of emerging risks and trends.
  • Establish governance processes to identify systemic quality issues and ensure timely root-cause analysis and corrective action.
  • Monitor claimant and client experience throughout the claim lifecycle and identify opportunities to improve communication, responsiveness, transparency, and service delivery.
  • Partner with Operations, Client Services, Quality, Compliance, and Technology to address recurring service or claim issues and improve end-to-end customer outcomes.
  • Evaluate opportunities to improve return-to-work, claim duration, appropriate claim management, and other outcome measures relevant to the Disability & Leave business.
  • Ensure quality and customer experience objectives are appropriately incorporated into operational performance management and leadership accountability.
  • Serve as Broadspire’s senior subject matter expert on Disability & Leave claim management, industry practices, emerging trends, and operational best practices.

• Client Leadership & Customer Experience

  • Own executive accountability for client outcomes, retention, satisfaction, and the overall quality of the Disability & Leave client experience.
  • Serve as an executive sponsor for key client relationships, ensuring exceptional service delivery and alignment with client expectations and strategic objectives.
  • Build trusted relationships with senior client executives and serve as a strategic advisor on Disability & Leave and broader absence management issues.
  • Engage directly with clients to understand evolving business needs, identify opportunities for program enhancements, and provide strategic thought leadership.
  • Establish and monitor customer experience standards, performance metrics, service levels, and client commitments designed to drive satisfaction and retention.
  • Partner with Operations and Client Services leadership to resolve complex or escalated client issues and ensure timely, sustainable resolution.
  • Monitor client performance, escalation trends, retention risks, and opportunities to identify areas requiring executive intervention.
  • Partner with Sales and Client Services to identify opportunities to expand service offerings and deliver additional value to existing clients.
  • Support successful implementations, transitions, renewals, and major client initiatives by providing executive leadership and accountability.
  • Promote a proactive, customer-focused culture that prioritizes responsiveness, accountability, partnership, and continuous improvement.

• Sales, Growth & Business Development

  • Build and maintain strategic relationships with clients, prospects, brokers, consultants, carriers, and industry partners to support revenue growth and market expansion.
  • Partner with Sales and Client Services leadership to develop and execute business development strategies for national, regional, and key account opportunities.
  • Support new business pursuits, finalist presentations, requests for proposal (RFPs), and client implementations by serving as an executive representative of Broadspire’s Disability & Leave capabilities.
  • Serve as an executive sponsor throughout the sales cycle, helping articulate differentiated capabilities, value propositions, outcomes, and strategic solutions.
  • Identify cross-selling, upselling, and expansion opportunities across existing client relationships by aligning solutions with client needs and business objectives.
  • Develop strategies to improve client retention and maximize the long-term value and profitability of existing relationships.
  • Analyze market trends, competitive dynamics, client needs, and emerging opportunities to identify potential sources of revenue growth.
  • Partner with executive leadership to evaluate strategic partnerships, acquisitions, and other inorganic growth opportunities where applicable.
  • Contribute to merger, acquisition, and integration initiatives, including operational and capability due diligence, strategic assessment, and integration planning where applicable.
  • Represent Broadspire at industry conferences, professional associations, client events, and other external forums to reinforce brand recognition and establish thought leadership within the Disability & Leave marketplace.

• Compliance, Risk & Governance

  • Provide executive oversight of regulatory compliance programs, ensuring adherence to federal, state, and client-specific requirements governing Disability & Leave administration.
  • Partner with Compliance, Legal, Operations, Technology, and other stakeholders to evaluate regulatory changes and implement process, system, and procedural enhancements as required.
  • Establish governance processes and controls designed to mitigate operational, legal, regulatory, financial, and reputational risk.
  • Establish an enterprise risk framework for the Disability & Leave business, identifying, assessing, monitoring, and mitigating material risks.
  • Oversee risk related to claims operations, regulatory compliance, litigation, client commitments, technology, data, vendors, business continuity, and operational resiliency.
  • Lead internal and external audit activities, including claim file reviews, compliance testing, findings analysis, and the development and execution of corrective action plans.
  • Monitor compliance trends and emerging legislative developments to proactively position Broadspire for future regulatory requirements.
  • Ensure accurate and timely reporting to clients, regulators, and executive leadership regarding compliance performance, material risks, and mitigation activities.
  • Ensure appropriate governance and escalation processes are in place for significant operational, regulatory, client, or reputational issues.
  • Foster a culture of compliance, risk awareness, accountability, and ethical decision-making across all levels of the Disability & Leave organization.

• Organization, Talent & Leadership

  • Provide leadership, coaching, and development to senior operational and functional leaders, fostering a high-performance culture and strong succession planning framework.
  • Build and maintain an effective leadership team with the capabilities required to execute the Disability & Leave strategy and support future growth.
  • Establish organizational goals, performance expectations, and accountability measures aligned with strategic priorities.
  • Develop organizational structures, operating models, and workforce strategies that support scalability, efficiency, innovation, and high-quality service delivery.
  • Establish succession plans and talent development strategies for critical leadership and operational roles.
  • Develop talent pipelines and career pathways that strengthen Disability & Leave capabilities and promote employee engagement and retention.
  • Foster a culture of accountability, collaboration, continuous improvement, innovation, inclusion, and customer focus.
  • Ensure leaders have the tools, resources, training, and performance expectations necessary to achieve business objectives.
  • Promote organizational readiness for business transformation, technology modernization, regulatory change, and evolving client requirements.
  • Establish workforce strategies that appropriately balance internal capabilities, staffing levels, specialized expertise, third-party resources, and changing business demands.

• Vendor & Third-Party Management

  • Establish strategic oversight of third-party partners and vendors supporting Disability & Leave operations, technology, clinical services, or other critical business capabilities.
  • Ensure vendor relationships deliver appropriate levels of quality, service, compliance, scalability, and cost effectiveness.
  • Establish performance standards, governance mechanisms, and accountability measures for critical third-party relationships.
  • Evaluate opportunities to leverage strategic partners to enhance capabilities, improve scalability, reduce cost, or accelerate innovation.
  • Partner with Procurement, Legal, Compliance, Technology, and Operations to ensure appropriate due diligence, contracting, risk management, and ongoing performance oversight.

• Enterprise Leadership & Strategic Oversight

  • Serve as a member of the senior leadership team and contribute to enterprise-wide strategy, planning, and decision-making.
  • Partner with executive leadership to develop and execute annual business plans, budgets, staffing models, investment priorities, and long-term growth strategies.
  • Lead enterprise initiatives focused on operational transformation, technology modernization, automation, artificial intelligence, predictive analytics, service innovation, and business scalability.
  • Utilize data and business intelligence to drive strategic decision-making, operational efficiency, financial performance, and improved client outcomes.
  • Establish clear measures of success for strategic initiatives and ensure accountability for execution and results.
  • Ensure organizational readiness to support client retention, growth, operational scalability, and evolving market demands.
  • Represent Broadspire’s Disability & Leave business and the organization with senior internal and external stakeholders, reinforcing credibility, expertise, and market leadership.
  • Collaborate across business units to identify opportunities to leverage Disability & Leave capabilities, expertise, technology, and client relationships across the broader organization.
  • Anticipate future business, regulatory, technological, and market developments and position Broadspire to respond proactively.
  • Champion a culture of innovation, accountability, customer focus, and continuous improvement across the Disability & Leave business.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Minimum of ten years progressive experience in managing integrated disability and absence management programs with preference for employer-based experience
• Six years in a supervisory or leadership capacity required
• Expertise with IDAM best practice benchmarking and metrics
• Demonstrated ability to establish critical relationships at all levels of the organization and with external partners
• Exceptional communication skills, change management skills, and customer focus
• Strong organizational and time management skills
• Excellent oral, written, and presentation skills
• Demonstrated experience in building high performance teams - ability to inspire a shared vision and empower and motivate a team. Desired:
• Experience in a broader integrated health and productivity model including healthcare, on-site clinics, wellness, and EAP
• Experience with middle to large complete company e.g. 7,000 + employees, union representation and industrial, highly physically demanding jobs.
• Licensed disability adjuster

#LI-DV1

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer  a comprehensive Total Rewards package to  our employees  to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans - Prescription Drugs - HSA, HRA, and FSA Accounts - Paid Holidays, Vacation and Sick Leave - 401(k) Retirement Plan - Tuition Assistance - Paid Parental Leave - Supplemental Health Benefits

Other Benefits currently available at no cost include:

- Enhanced Mental Health Support - Virtual Physical Therapy - Caregiving Services - Life Assistance Program

*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.