Service Design Manager Role will be -

1. Accountable / responsible for creating Service Design for projects which will be transitioning into BAU.

2. Responsible for re-engineering existing service design / IT Support Model in place of where changes would be required.

3. Responsible for continuous improvement of Service Design and Support template / Business Readiness checklist  and assist PM / BA to define technical aspect within these checklists.

4. Responsible for reviewing and approving service designs

5. Experienced Business Analyst and good in requirements gathering

6. Possess Good Analytical skills

7. Possess Good communication skills and experience in dealing with senior stakeholders

8. Experienced in technical documentation

9. Responsible for handling transformation solutions by ensuring ITIL standards and best practices for service management such as service operations, supplier management, SLM and continuous service improvement.

10. Responsible for maintaining Service Acceptance Criteria

11. Contributing to Hypercare of projects post Go-Live in BAU

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar [ and join us to Grow. Own. Achieve. Learn. [ to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.