Strong analytical and troubleshooting skills with the ability to identify and resolve complex
application and operational issues.
Ability to quickly learn and understand Sleep Number business processes across multiple
domains, including Order Management, Payments, Fulfillment, and Customer Service.
Experience working with Fusion applications, JSON payloads, and data integrations.
Ability to analyze payloads and apply Sleep Number business process knowledge to investigate
and resolve SIQ, PET, and Web Order incidents.
Working knowledge of Linux operating systems and related support activities.
Strong understanding of Oracle Siebel architecture, business processes, and core
functionality. Experience supporting customer data management and privacy-related processes
is highly desirable, particularly for CCPA fulfillment and Siebel operational support.

Responsible for supporting Oracle Siebel operational processes, including executing, monitoring
and troubleshooting Sleep Number's scheduled jobs and batch processes. This role ensures all
jobs complete successfully and efficiently across various execution frequencies.
Siebel Incident Management (L1.5 to L2)
Manage and resolve Oracle Siebel incidents across multiple business domains, including Order
Management, Payments, and related functional areas. The resource will perform
troubleshooting and deliver timely resolutions in accordance with established SLAs.
SIQ/PET/Web Order Incident Management (L1.5 to L2)
Handle incidents related to SIQ, PET, and Web Orders, which are customer-facing applications
with stringent SLA requirements. Responsibilities include troubleshooting and resolving issues
impacting customer orders, account information, and product availability within the SIQ
ecosystem. This area generates over 100 incidents per month.
CCPA Request Management
Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy
requirements and legal obligations. This includes processing requests such as Do Not Call, Do
Not Market, and other privacy-related actions within required SLA timeframes. This workload
averages more than 50 requests per month.

Originally posted on Himalayas

Siebel Techno Functional Consultant

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