The Senior Manager – Conduct Risk & Consumer Protection Management champions MashreqBank's commitment to ethical conduct and consumer protection. You will provide strategic leadership to develop, implement, and monitor a robust conduct risk framework, ensuring adherence to regulatory standards, Mashreq's values, and internal requirements while advocating for the best interests of consumers.

Responsibilities

• Design, implement, and maintain a comprehensive conduct risk management framework across all business lines.
• Monitor and report on conduct risk metrics, ensuring timely remediation of issues.
• Ensure compliance with UAE Central Bank, SAMA, and other relevant regulations and industry best practices.
• Identify, assess, and mitigate conflicts of interest that could affect consumer outcomes.
• Lead consumer protection initiatives, championing customer well‑being in product design and delivery.
• Promote a culture of transparency, ethical behavior, and accountability through training and communication programs.
• Collaborate with Legal, Compliance, Risk, and Business units to embed consumer‑centric controls.
• Prepare and present regular updates to senior leadership and the Board on conduct risk and consumer protection matters.

Qualifications

• Minimum 10 years of experience in conduct risk, consumer protection, or related risk management roles within banking or financial services.
• Proven track record of leading regulatory compliance programs and implementing ethical frameworks.
• In‑depth knowledge of UAE banking regulations, Central Bank guidelines, and international best practices.
• Strong analytical skills with ability to interpret data, identify trends, and drive actionable insights.
• Excellent communication and influencing skills, capable of engaging senior executives and regulators.
• Demonstrated ability to manage cross‑functional teams and drive cultural change.
• Relevant professional qualifications (e.g., FRM, CAMS, CFA, or equivalent) preferred.
• Bachelor’s degree in Finance, Law, Business Administration, or related field; Master’s degree is a plus.