Position Summary

The Talent Acquisition Operations Manager is responsible for leading the Talent Acquisition Operations function, ensuring the delivery of efficient, scalable, and compliant recruitment operations that enable a best-in-class hiring experience. This role oversees TA Operations processes, governance, systems, reporting, onboarding coordination, process optimization, and operational excellence while partnering closely with Talent Acquisition, HR, Hiring Managers, and cross-functional teams to support global hiring objectives.

Scope ● Manages Talent Acquisition Operations across multiple business units, regions, or countries. ● Leads a team of TA Operations Specialists and Coordinators. ● Partners with Talent Acquisition, HR, IT, Onboarding, WD/ ATS, Legal, Finance, and business stakeholders to deliver operational excellence. ● Responsible for recruiting operational performance, service delivery, governance, compliance, reporting, and continuous improvement. ● Exercises independent judgment in establishing operational priorities, service standards, and process improvements. ● Leads automation, process optimization, and operational transformation initiatives. ● Operates with a high degree of autonomy while aligning with global Talent Acquisition strategy.

Your Roles and Responsibilities Leadership & Team Management ● Lead, mentor, and develop the TA Operations team to deliver high-quality operational support and service excellence. ● Conduct regular performance reviews, coaching sessions, and development planning. ● Establish operational KPIs, service levels, and performance expectations. ● Foster a culture of accountability, collaboration, continuous improvement, and customer service. ● Drive knowledge sharing, cross-training, and process standardization across the team.

TA Operations & Service Delivery ● Oversee end-to-end Talent Acquisition operational activities across multiple regions. ● Ensure timely processing of requisitions, offer letters, system transactions, and recruitment operational requests.

● Monitor adherence to operational SLAs and service standards. ● Ensure accurate maintenance of candidate, requisition, and recruiting data within Workday and related systems. ● Manage recruitment governance, approvals, process compliance, and audit readiness. ● Support onboarding readiness by ensuring completion of operational pre-employment activities. ● Access management, utilization, invoice tracking & co-ordination with sourcing platforms SPOC ● Identify operational risks and implement corrective and preventive actions. Process Excellence & Continuous Improvement ● Drive standardization and optimization of global Talent Acquisition processes. ● Identify automation opportunities and partner with technology teams to improve operational efficiency. ● Lead process documentation, SOP development, policy creation, and governance frameworks. ● Conduct process reviews and implement continuous improvement initiatives. ● Support Workday enhancements, testing, system implementations, and change management activities. Stakeholder Management ● Build strong partnerships with Talent Acquisition, HR, Hiring Managers, Onboarding team, Finance, Legal, WD/ ATS support team and external sourcing vendors like LinkedIN, Naukri etc. ● Serve as the primary operational contact for Talent Acquisition processes and systems. ● Lead operational governance meetings and provide updates on service delivery, process performance, and operational risks. ● Resolve complex operational issues and escalations while ensuring a positive stakeholder experience. ● Gather stakeholder feedback and drive service improvements.

Reporting & Analytics ● Develop and maintain operational dashboards, scorecards, and service-level reports. ● Monitor KPIs including requisition processing, offer turnaround time, onboarding readiness, SLA adherence, and operational quality. ● Analyse operational trends and recommend improvement opportunities. ● Present operational performance, risks, and recommendations to leadership. ● Ensure reporting accuracy and data integrity across Talent Acquisition systems. Compliance & Governance ● Ensure compliance with internal policies, employment regulations, and global recruiting standards.

● Maintain audit-ready documentation and operational controls. ● Support internal and external audits related to Talent Acquisition Operations. ● Ensure data privacy and confidentiality in accordance with company policies and applicable regulations.

Required Qualifications / Skills ● Bachelor's degree or equivalent combination of education and experience. ● 8–12 years of Talent Acquisition Operations, HR Operations, Recruiting Operations, or Shared Services experience, including leadership responsibilities. ● Proven experience leading global TA Operations or HR Operations teams. ● Strong knowledge of recruiting workflows, requisition management, offer management, onboarding coordination, and operational governance. ● Experience developing and improving operational processes, policies, and SOPs. ● Demonstrated experience managing KPIs, SLAs, operational reporting, and dashboards. ● Strong stakeholder management, problem-solving, and decision-making skills. ● Experience with Workday Recruiting or Recruiting module, ATS platforms, and HR technologies. ● Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and reporting tools. ● Demonstrates excellent verbal and written communication skills with strong attention to detail.

Preferred Qualifications ● Experience with Workday implementations, enhancements, testing, and release management. ● Knowledge of recruitment compliance, governance, and audit practices. ● Experience leading automation and digital transformation initiatives. ● Exposure to AI-enabled recruiting technologies and workflow automation tools. ● Professional certification in Human Resources, Project Management, Lean Six Sigma, or Operational Excellence is preferred.