Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Principle Accountabilities (Key Result Areas)

• Lead clients by providing overall proactive management for all technical related issues by leveraging standardized procedures and best practices for support to resolve production issues quickly. • Will lead projects from conception through launch by managing client and internal stakeholder expectations around the solution, timelines, issues, risks, migration strategy and go-live support. • Develop and report upon key performance metrics that show valuable client and IT engagement statistics that help drive overall success for each client. • Create and maintain strategic relationships with key stakeholders within our customer organizations, including the IT Directors, CIO, and Line of Business leaders as well as technology professionals. • Build on client intimacy and become a reference / consultant for customers. • Will demonstrate a deep understanding of the market forces affecting our clients and offers insight into new ways of achieving objectives. • Must be a change agent by articulating the case for change and helping our clients evolve by leveraging IT differently for better business outcomes. • Is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service. • Is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent within Company legal, fiscal and personnel policies. • Occasionally leads sharing of best practices and guidance with team community • Consistently establishes and maintains working relationships with internal support delivery teams, customer support teams, customer contracts and materiel representatives • Frequently establishes and maintains relationships with Field Sales and internal client lines of businesses.

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• Outstanding customer service skills, as well as excellent verbal and written communications skills. • Demonstrated ability to be a team player and a willingness to lend a hand with any project • Ability to manage multiple projects, activities and tasks simultaneously • Ability to travel a plus • Ability to work off-hours as required, and participate in a 24/7 on call rotation Attributes & Attitude

Outstanding customer service skills, as well as excellent verbal and written communications skills. • Demonstrated ability to be a team player and a willingness to lend a hand with any project • Ability to manage multiple projects, activities and tasks simultaneously • Ability to travel a plus • Ability to work off-hours as required, and participate in a 24/7 on call rotation

Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers.

• Bachelor’s Degree in Computer Science and/or a combination of equivalent experience: 7 - 10 years experience in an IT services or consulting, with a strong understanding of Corporate account support. • Fundamental knowledge in two or more of the following: Mobility, application development, cloud, network and desktop/server operating systems, information worker applications, database systems, messaging, management and operations and security. • IT Project Management background

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.