PRIMARY OBJECTIVE

Entry-level technical consultant providing first-line support (level 1) and supervised installation & configuration across the Oracle Primavera toolset (P6 EPPM/PPM and related products). Builds foundational capability in the Primavera / Project Controls stack and supporting cloud environments (OCI/Azure) while delivering quality client outcomes within SLAs. Open to learning — prior Primavera experience is not essential.

KEY RESPONSIBILITIES

Technical Provide first-line support across phone/chat/email for the Oracle Primavera product set; triage, resolve & escalate within SLA. Carry out supervised installation & configuration of Primavera toolset components (P6 EPPM/PPM), building capability through structured learning. Gain supervised exposure to PPDC and cloud environments (OCI/Azure); maintain data quality & complete audits to process. Produce clear documentation; contribute to the knowledge base.

Consulting Gather stakeholder information and communicate clearly. Comply 100% with policy & SLAs; apply structured support practices; commit to continuous learning. Contribute to team delivery and support sales activities as directed.

KNOWLEDGE AND EXPERIENCE

Mandatory (must-have) Customer-service experience Strong attention to detail Computer literacy Structured problem-solving Genuine willingness to learn the Oracle Primavera toolset and PPDC / cloud environments

Preferred (nice-to-have) Exposure to Oracle Primavera, Oracle Database or cloud platforms (OCI/Azure). Service-desk or call-centre background. Exposure to a work-/service-management platform (e.g. Autotask).

Please note: This role is open for candidates based in India and Philippines