Troubleshoot and solve customer technical issues.

• Support inquiries via Zendesk and Dialpad.

• Resolve escalated technical problems.

• Install and update CORRIDOR software.

• Refresh Customer Test Environments.

• Use SQL queries for troubleshooting.

• Collaborate with peers and management.

• Provide clear guidance to clients.

• Maintain operational processes.

• Document bugs and gather information.

• Contribute to knowledgebase.

• Adhere to SLAs and timelines.

Requirements

• Bachelor's degree preferred, but Associate's degree with 5 years experience accepted.

• Proficient in SQL for data analysis and issue resolution.

• Knowledge of Windows Server administration and troubleshooting.

• Skilled in managing Microsoft IIS for web services.

• Comfortable teaching software use to others.

• Independent and productive in office or remote settings.

• Available for on-call support after hours and weekends.