GENERAL DESCRIPTION

The Zoho Specialist will be responsible for administering, developing, and optimizing the company's technology platforms, with a primary focus on Zoho CRM and Zoho FSM, as well as other modules within the Zoho suite. This position combines the responsibilities of a developer, IT administrator, and digital process consultant, ensuring that technology tools support the company's strategic goals and operational efficiency.

CORE RESPONSIBILITIES

1. ZOHO ADMINISTRATION & DEVELOPMENT

• Configure, customize, and manage Zoho CRM, Zoho FSM, and other Zoho modules.
• Develop custom functions using Deluge, APIs, and automation workflows.
• Create reports, dashboards, and performance metrics aligned with company objectives.
• Ensure seamless integration between Zoho and other business applications.

2. IT SUPPORT & TROUBLESHOOTING

• Address and resolve hardware, software, and network-related issues.
• Maintain system security and ensure all IT systems remain up to date.
• Monitor and optimize the performance of computers, systems, and digital platforms.

3. DIGITAL PROJECT MANAGEMENT

• Analyze internal processes and recommend improvements through Zoho and other technology solutions.
• Lead the implementation of new applications and system modules.
• Train employees on the proper use of Zoho and other digital tools.

4. INNOVATION & OPTIMIZATION

• Research and evaluate emerging technologies that can enhance company productivity.
• Automate repetitive processes to maximize efficiency.
• Recommend improvements to the organization's technology infrastructure.

MINIMUM POSITION REQUIREMENTS

EDUCATION / EXPERIENCE

• 3+ years of experience working with Zoho CRM, Zoho FSM, or other Zoho modules.
• Experience in programming, including Deluge, JavaScript, Python, and APIs.
• Previous experience in technical support and IT systems administration.

COMPETENCIES

• Strong problem-solving skills for complex issues.
• Analytical thinking and results-oriented mindset.
• Excellent communication skills and the ability to train and support others.
• Ability to work both independently and as part of a team.
• Capability to manage multiple projects simultaneously.
• Strong interpersonal and relationship-building skills.
• Proficiency in mathematics, statistics, and data analysis.
• Excellent planning and organizational abilities.
• Customer and service-oriented approach.
• Ability to prioritize effectively and handle multiple tasks.

PHYSICAL REQUIREMENTS

• Ability to remain seated and work at a computer for extended periods.
• Perform repetitive hand and finger movements while using a keyboard, mouse, and other electronic devices.
• Maintain visual focus on computer screens and technological equipment for prolonged periods.
• Have an appropriate home workspace that supports ergonomic and safe working conditions.
• Occasionally lift or move light technology equipment (e.g., laptop computers, accessories, or peripherals).

*POSITION REMOTE